AI texting for Contact Centers & BDCs

Boost Contact Center and BDC Contact Rates With AI Texting

Only 19% of people answer unknown numbers, so every extra dial buys less. Conversta texts every lead first, finds who is ready, and routes them to agents for calls they actually expect.

Example SMS Conversation

Conversta: Hi Alicia, this is Ben with Metro Auto. Thanks for your inquiry about the SUV. Are you looking to buy this month? Reply STOP to opt out.
Lead: Yes, ideally this weekend
Conversta: Great. Want one of our specialists to call you now, or would you prefer a time this afternoon?
Lead: 3 PM please
Conversta: Booked. Mike will call you at 3:00 PM from this number.

9×

contact rate when you respond in seconds, not hours

19%

of people answer calls from unknown numbers

100%

sales efficiency: reps only talk to ready leads

Why leads slip away today

Connect rates keep falling

People screen unknown numbers.

More dials, more spam flags

Blind dialing hurts caller reputation.

Agents burn out on voicemail

Hours of dialing for a few connects.

How Conversta handles it

  1. Lead enters the queue: Conversta texts within seconds.
  2. Conversation and qualification: Replies reveal who is ready and when.
  3. Expected calls only: Ready leads are transferred live or scheduled.
  4. Automatic follow-up: Non-responders get multichannel follow-up.

The results teams see

  • Teams see up to a 9× contact rate.
  • Agents spend 100% of their time on conversations, not dialing.
  • Fewer blind dials protect your numbers from spam labels.
Compliance built in: Conversta messages opted-in contacts only, identifies your business, and honors opt-outs instantly.

"Your reps only talk to people who are ready to buy. Conversta handles the first touch, the follow-up, and the booking."

Conversta — It books calls while you sleep.

Frequently Asked Questions

How do you improve a contact center's connect rate?

Text first, respond in seconds, let leads choose a call time, and connect hot leads live.

Will this replace agents?

No. Agents handle the live conversations; Conversta handles the first touch and follow-up.

Does it work for auto dealer BDCs?

Yes. The text-first flow works for any BDC working inbound leads.